We hope you are happy with your order from us but if for any reason you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 14 days of receipt. We will then issue a refund or will happily exchange the item for a different item or size if preferred.
General
Only items purchased directly from http://www.thisispulp.co.uk/ may be returned to us. Unfortunately we cannot accept returns for product bought elsewhere.
All items must be returned to us before a refund or replacement is issued. Please be very careful if using scissors to open your package. Returns with scissor marks will not be accepted. Be careful when trying products on, for example, please ensure you are not wearing makeup, perfume, deodorant or antiperspirant which may leave marks on the product. We will only accept products returned to us in their original condition and fit for re-sale.
Delivery charges are non refundable unless the garment purchased is faulty/incorrect. PULP does not accept responsibility for miss-ordered styles or sizes, what is printed on the invoice is what you have committed to buy.
We will only accept items returned within 14 days from the date your order was dispatched. We are however willing to make exceptions in some circumstances but please contact service@thisispulp.co.uk before returning the item.
A polite request, please fold returns neatly before sending them back to us.
How do I return an item to you?
You can either return to us via the post, details of how to do this are listed below or alternatively you can take your goods into any of our stores, where we will be happy to deal with your return.
Step 1
Please complete your returns form which can be found on the reverse of the invoice which will have arrived with your purchase. Please make sure you fill in all your details as required so that we can link your return with your original order. If you have misplaced this; please include a covering letter stating your name, address, email address and order number and let us know which item/s you are returning and if you would prefer a refund or exchange.
Step 2
Please send the item/s you wish to return along with your completed returns form to:
Pulp Returns Department
Unit 2 Brow Mill Industrail Estate
Hipperholme
Halifax
HX3 8EF
Please note, the returned item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods such as Royal Mail Recorded Delivery. Shipping costs on any non-damaged or non-flawed returns will be the responsibility of the customer.
Returns for Refund:
We will issue your refund within 3 working days of receipt of your return. Once the refund has been processed, you will receive an email confirming this. Please then allow a further 3 working days for the refund to be credited to your card, this is dictated by your bank or card issuer. Delivery charges are non refundable unless you have received an incorrect or faulty item from us.
Returns for exchange:
We will process your return within 3 working days of receipt however the vast majority are processed the same day they are received. You will receive an e-mail to confirm your return has been processed and your exchange shipped. Please expect it within 2 working days from when the e-mail was received. If you have not received it within 5 working days, please contact us.
Faulty Items
If the item you received is faulty, please accept our sincere apologies for the inconvenience. Please e-mail service@thisispulp.co.uk quoting your name, order number and details of the product received. We will then advise on how to proceed. You have 14 days from receipt of the faulty item to return it to us.
Incorrect items
If the item you received is not what you originally ordered, please accept our sincere apologies for the inconvenience. Please e-mail service@thisispulp.co.uk quoting your name, order number and details of the incorrect product received. We will then advise on how to proceed. You have 14 days from receipt of the incorrect item to return it to us.
Discount codes & vouchers
If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.
Distance Selling Regulations
Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from thisispulp.co.uk for a full refund. This does not apply to items that cannot be returned for hygiene reasons or have been unsealed. Order cancellations must be made in writing, quoting your name, address and order number, within 7 days of delivery of your item(s) by post to the address above. Once you have cancelled your order, the goods should be returned to the same address, in their original condition, within 14 days of receipt. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
